Frequently Asked Questions:
Where are your prices? Click here for our pricesheet. Rates are subject to change without notice. Price's are plus sales tax. Some discounts may apply on multiple item rentals. Delivery fee may apply for deliveries beyond 12 miles of our warehouse. We reserve the right to charge additional fees for overnight rentals, late-night pick-ups, etc.
Does Coastal Moonwalks have liability-insurance?
Absolutely. We are insured with at least enough liability insurance to do business with the city of Jacksonville, the schools department, the parks and recreation department, business corporations, and other organizations or association's that require their vendors to be insured and are able to provide proof of liability insurance.
Does Coastal Moonwalks regularly maintain, clean, and disinfect their inflatables?
Yes we do. We maintain our inflatables everytime they are used. Our inflatables are inspected for worn areas that might cause a safety concern. We then clean and sanitize our inflatables with Matt-Kleen™ All Purpose Disinfectant Cleaner by Cramer Sports, which is is effective against Staphylococcus aureus, Salmonella Choleraesuis, Pseudomonas aeruginosa, Streptococcus fecalis, Escherichia coli, Salmonella typhosa, pathogenic fungi, Tricophyton interdigitale (athlete's foot fungi), Herpes simplex, influenza A2, Adenovirus type 2 and Vaccinia viruses.
Where area does Coastal Moonwalks service?
We service Northeast Florida and Southeast Georgia. There is no delviery charge within 12 miles of the Regency area of Jacksonville. We will waive delivery fees to locations outside of the Jacksonville metro/Beaches area with a minimum rental amount. Our delivery fees are very reasonable in the event we have to charge delivery fees.
What forms of payment do you accept?
We accept MasterCard, Visa, Discover, Cash, and Business Checks. If you have another form of payment, please call us and we can make an arrangement. Your payment is due on the day of your event at the time of delivery.
Does Coastal Moonwalks require a deposit?
We do not require a deposit. We require a credit card on file to reserve the equipment.
How far in advance can I reserve a Jumper or Slide?
You can reserve an inflatable at anytime. Most of the time, we will have an inflatable available for your event, but, as the saying goes, the early bird gets the worm. If you would like a specific item, we recommend that you call as soon as you know the date of the event. The earlier you make your reservation the better your chances are at getting your first choice. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.
What about delivery and set-up. Who does the work?
We do all the work. Coastal Moonwalks is a professional full-service inflatable rental company.
How long can I keep the Inflatable?
Your rental is for the day(s) of your event, up to 8 hours. Typically, we make deliveries in the morning and return to pick-up the equipment before sunset. Our delivery goal is to arrive at least 2 hours before your event starts and pick-up within an hour after the event. We do understand that sometimes this is not possible or it is inconvenient for you, so we will make the delivery at a time that best serves you. Serving your needs is Coastal Moonwalks first priority.
What type of surface can you setup the Inflatable on?
We can set-up an inflatable on many surfaces (grass, asphalt, concrete, inside, outside, etc.). It is very important that the location is flat, level, and smooth. It is also imperative that the location allows for overhead clearance from any trees, power-lines, is free of debris, animal droppings, hazardous materials, etc, and is easily accessible. When you make the reservation, our staff will make sure to ask you these questions.
How much space is required for setup and proper use?
Generally, a 20-foot by 20-foot area is sufficient for most standard bouncers. It is ideal that there be at least a 5 foot buffer zone around all Inflatables. Most of our Inflatables are different dimensions. You will find the dimensions on the website next to the specific inflatable. Our staff will discuss the required dimensions when you call for a reservation.
Can an inflatable be setup indoors?
Absolutely! We love indoor set-ups. There will need to be a doublewide door allowing access of the large inflatable roll-ups. There will also need to be a tall ceiling to allow for overhead clearance of the Inflatables when erect. If you have access to an indoor gymnasium or conference room, there is no need to be concerned with inclement weather conditions.
What is Coastal Moonwalks policy on inclement weather?
Inflatables can be very slippery and dangerous if they get wet. To avoid injuries, children must exit moonwalks while it is raining. It is the customer’s responsibility to ensure the children’s safety in the event of adverse weather. Inflatables must be deflated when there are winds in excess of 20mph.
Regarding delivery and set-up; Most of the time if the weather is forecast to be adverse, but has not arrived, we will leave it up to the customer as to whether to deliver the Inflatables or not. If there is a bad storm in the area, we will call you before we depart the warehouse for your delivery. If you would like to reschedule due to bad weather, we ask that you call us as soon as you decide. In the event we do not hear from you, we will assume that the weather is clear in your area and will be there to set-up your event and payment will be due. In the event that the equipment is set-up we ask that you observe the weather and the weather forecasts and make every effort to maintain the equipment in a safe manner in the event that it rains, thunderstorms, etc. If the weather is not cooperating on the day of your reservation, please call us at least 2 hours before your scheduled delivery time and we will be happy to work with you to reschedule your reservation with no cost or penalty. If you decide to cancel and not reschedule, see below for our policy on cancellations.
How many kids can be in the moonwalks at one time?
The moonwalks/bounce house’s can hold approximately 8-10 children under 8 years old at a time, 6-8 children 8-11 years old, & approximately 5 children over 11 years of age. Our bouncers have an 600-800lb capacity. Limits are to be followed for the children's safety.
Do I need to provide anything or do anything special?
Aside from showing the delivery person the location to set-up and showing him/her the electrical source, no. We will provide and set up all necessary equipment. The blower will need to be located within 75 feet of a designated, grounded, 3-prong, 110v, 20amp, standard electrical outlet.
What happens if I need to cancel or reschedule my reservation?
We ask that you reschedule and not cancel your reservation. If you need to cancel or reschedule your inflatable rental, please call us as soon as possible. We understand that things come up and we will work with you to choose another day if you decide to reschedule. If you decide to cancel and not reschedule, cancellations must be made at least 14 days prior to your rental date or you will be charged a cancellation fee. If we have already delivered your rental we will not accept a cancellation.
How do I make a reservation?
You can make a reservation by calling us a 904-403-2388. You can also submit a reservation request by going to the reservation page.
